Frequently Asked Questions
Everything you need to know about your BullyBillows Europe experience.
How long does shipping take within Europe?
Standard shipping within the EU typically takes 3 to 7 business days. We offer tracked shipping options so you can monitor your order from our warehouse to your doorstep.
What is your return policy for dog accessories?
We offer a 14-day return window for all items, provided they are in brand-new, unused condition with all original packaging and tags attached. Please note that for hygiene reasons, we cannot accept returns on items that show signs of wear or hair.
How do I ensure I choose the right size for my dog?
Each product page features a detailed size guide. We recommend measuring your dog's neck and chest circumference carefully. If your dog is between sizes, we generally suggest opting for the larger size for maximum comfort.
Are BullyBillows products suitable for heavy pullers?
Yes, our gear is specifically engineered for strength and durability. We use high-grade materials and reinforced stitching designed to withstand the pressure of powerful breeds and heavy pullers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment methods like Klarna and iDEAL to ensure a smooth checkout process.
Do you offer a warranty on your collars and harnesses?
We take pride in our quality. All BullyBillows products come with a manufacturing warranty that covers hardware defects. This does not cover damage caused by chewing, neglect, or general wear and tear.